At Burke North, we strive to provide our customers with high-quality office chairs that meet their comfort and style needs. We understand that sometimes, even with the best intentions, a purchase may not meet your expectations. To ensure your satisfaction, we have established a clear and fair return policy.

Eligibility for Returns

Our return policy applies to all office chairs purchased directly from the Burke North website. If you are not completely satisfied with your purchase, you may return the item within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  1. Condition of the Chair: The chair must be in its original condition, unused, and free from any signs of wear or damage. If you have assembled the chair, it should be disassembled before returning it.
  2. Original Packaging: The chair must be returned in its original packaging. Please ensure that all components, manuals, and accessories are included with the return.
  3. Proof of Purchase: A receipt or proof of purchase must be included with your return request. This helps us process your return more efficiently.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at infoline@burkenorth.shop. In your email, include your order number, a brief description of the reason for the return, and any relevant details regarding the condition of the chair.
  2. Return Authorization: Upon receiving your request, our team will review the information and provide you with a Return Merchandise Authorization (RMA) number along with detailed instructions on how to return the chair.
  3. Pack the Chair: Carefully pack the chair back into its original packaging. Include all original parts and accessories, and clearly write the RMA number on the outside of the box to ensure proper processing.
  4. Ship the Chair: Return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 to ensure that your returned chair arrives safely.

Processing Returns

Once we receive your returned chair, our team will inspect it to ensure it meets the return eligibility criteria. If the chair is in acceptable condition, we will process your refund within 5-7 business days. Please note that the refund will be issued to the original payment method used at the time of purchase.

If your return does not meet the eligibility criteria outlined above, we may reject the return or issue a partial refund based on the condition of the item. We will notify you via email regarding the status of your return.

Exchanges

If you wish to exchange your office chair for a different model or style, please follow the return process outlined above. Once we receive your returned chair, you can place a new order for the desired chair. Unfortunately, we cannot process direct exchanges.

Defective or Damaged Items

In the unlikely event that you receive a defective or damaged chair, please contact us immediately at infoline@burkenorth.shop. We will provide a solution, which may include a replacement or a full refund. To expedite the process, please include photographs of the damage or defect in your email.

Final Notes

At Burke North, customer satisfaction is our priority. We aim to make the return process as seamless and straightforward as possible. If you have any questions or concerns about our return policy or need assistance with your return, please do not hesitate to reach out to our customer service team at infoline@burkenorth.shop.

Thank you for choosing Burke North for your office chair needs. We appreciate your business and look forward to serving you again in the future!